--a division of one stop medical center
Frequently Asked Questions
APPOINTMENTS
What information do I need to bring to my appointment?
New patients
The day of your first visit, please arrive at least10 minutes before your scheduled appointment. You'll need to bring your current insurance card with you. Please note that your payment will be due at the time of your appointment
Returning patients
Please arrive at least 5 minutes before your scheduled appointment. Be sure to bring your current insurance card with you to each appointment. Please notify the front desk of any insurance, phone number or address changes.
How do I change or cancel an appointment?
Please call the office in advance, when possible. If you do not contact us regarding a cancellation, we charge a cancellation fee of $25.
How far ahead do I need to schedule an appointment?
How can I prepare for my visit?
Many patients come to the General Practitioner's office with the infamous "list" of problems. It is neither practical nor in the best interest of your health to cover a variety of issues and make quick diagnoses in one appointment. What seems like one simple symptom to a patient, for example--abdominal pain, often leads to lengthy questioning, exams and the ordering of tests. Therefore, we ask that you PRIORITIZE your problems and be prepared with the names of your medications if you need refills. Dr. Shu will let you know what can be covered at the start of your visit. Follow up appointments will have to be made to cover other issues. Also, please recognize that a physical appointment is just a preventive physical exam. This is not the time to discuss other health matters, unless it relates directly to your physical such as an abnormal lab finding.
SERVICES
What kind of services do you provide?
Besides family medicine. Dr. Shu has additional expertise in the following areas:
- Anorectal diseases
- Skin cancer and other skin diseases
- Gastroenterology
- Breast diseases
- Pain management
- Office procedure
Do you do any procedures in the office?
Dr. Shu is an office procedure expert, called a proceduralist. He provides many specialty cares by doing numerous office procedures. Please see the procedure list in the services section of the web site.
What are the benefits of office procedures?
Dr. Shu performs the high quality procedures in his office. Our patients benefit from having procedures performed in the familiar, and often less-expensive, environment. In contrast to procedures done in an inpatient setting, there is no facility fee for office procedures. Continuity of care is enhanced. Our patients also benefit from earlier diagnosis and treatments and using their precious time more efficiently.
OFFICE HOURS
What are One Stop Medical Center's OFFICE HOURS?
Patients are seen on an appointment basis. Our office hours will expand soon. Please go to Locations page to see our hours and locations.
What if I have an AFTER-HOURS URGENCY OR EMERGENCY?
For emergencies call 911, in cases of medical urgencies, go directly to the appropriate urgent care or emergency room. If it is not medically urgent, please call 952-922-9999, and follow the directions.
PRESCRIPTIONS
How do I get refills for my prescription?
It is our policy to fill routine prescriptions during scheduled office visits. It is our intention to provide you with ample medication until you need to return for your next visit. Please contact your pharmacist for refill, allow 48 to 72 hours for refill request. If you are out of these medications it is likely that it is time for you to be seen and you will need to make an appointment. Refill requests by telephone or fax to One Stop Medical Center will not be accepted. Please check with your pharmacy regarding the status of your refills.
I think I have an infection. Can you call in an antibiotic for me?
There are many types of infections that need various types of treatments. Diagnosing and treating patients over the phone does not give you the high level of care you and your family deserve. We will be happy to work you into our schedule right away so you can have timely, appropriate medical care. Antibiotics that are not taken properly or are taken for non-bacterial infections lead to antibiotic resistance and "superbugs" that are becoming a serious medical problem in this country.
SPECIALIST REFERRALS
How can I get a REFERRAL TO A SPECIALIST?
Some insurance plans require that specialist referrals be provided by a primary care physician. Our policy is that an office visit is required for all new referrals to a physician or for medical conditions for which you have not been seen in our office.. This policy is to familiarize your primary care physician with your medical condition and to improve communication between your PCP and specialist. Our referral coordinator will be glad to answer your questions by phone or e-mail. Retroactive referral authorizations will not be made.
MEDICAL RECORDS
How can I get my other doctor to transfer my records to Dr. Shu?
We don't accept other records until you are an established patient. We PREFER that you release the records to YOURSELF and bring them in. Often we don't need the entire chart, and we will make copies of the pertinent information necessary to complete your medical record.
How can I get my medical records transferred to another doctor's office?
Send a signed release for medical records with an address or fax number along with a $25 processing fee and we will take care of the transfer.
How can I get a copy of my medical records from One Stop Medical Center?
Signed authorization is required for all requests to transfer medical records. This can be accomplished:
- In person, at One Stop Medical Center
- By mail, send to:
One Stop Medical Center
6545 France Ave S, Suite C-21
Edina, MN 55435 - By fax, send to our fax number: 952-922-5003
INSURANCE
What INSURANCE PLANS does One Stop Medical Center accept?
Procedure Clinic participates with most major insurance companies. If you have medical insurance, please provide that information to our staff when you check in for your appointment. We will be happy to file claims with your insurance company on your behalf.
Click here to see the current list of insurance plans we accept.
How do I find out about my insurance benefits?
Based on the product and member's benefit levels the requirements to see those members will differ. Please call the member services # on the back of your insurance card to confirm coverage and requirements, or check their websites. Ask about to what type of visits deductibles apply and about co-payment amounts.
Why is the office asking ME to call my insurance company to investigate a claim that has not been paid?
Many patients don't realize that billing is a courtesy and not a requirement of medical offices. Ultimately, the patient is responsible for the fees and this is stated in a form which you sign at registration. If there is a problem getting the claim paid after several attempts on our end, we allow patients to investigate the claim further before forwarding the bill to them. Patients can learn about the quality of customer service provided by their insurance company regarding these matters. This is helpful in making decisions about which plan to choose in the future. Hold times can be over 20 minutes, and we have neither the staff time nor financial resources to do this for multiple patients. One hint is that when you finish giving all your information to the automated system, simply say, "customer service" or "operator." The automated claims info never gives you the level of detailed explanation we need.
What if I don't have insurance?
We offer 20% discount to self payers, the self-pay patients also get low lab fees through Fairview lab. Please be aware that you will be required to pay for your initial office visit at that time.
LABS AND X-RAY
Where do the patients have blood work and X-rays?
All labs and X-ray are conveniently done on the next floors of the same building.
When will I hear about my lab and X-ray results?
We usually get the faxed results in a few days. Some results take longer depending on what was ordered. The biopsy results take one week. X-ray preliminary reports are ready at the same day. No news is good news, but if you want to hear one way or another, contact the office. Minor abnormalities are discussed at the follow-up appointment.
How can I get a copy of my lab results?
We are happy to provide you with whatever documents you need. Either drop by the office anytime we're open, or call us and provide us with a secure fax # or we can mail to you.
OTHERS
How is the provider paid?
Payment is expected at the time of service; we accept cash, checks, VISA, Master Card. Most patients have insurance and payments are obtained by billing the contracted insurance. Appropriate patient portions are collected at each visit.
When should I have an eVisit?
If your problem is straightforward and you do not wish to come in to the office, you may go to www.shuMD.com for an eVisit. You must be an established patient for eVisit. There is a small amount fee for each eVisit.
What is your policy regarding confidentiality of my medical information?
We follow all federal HIPAA guidelines for confidentiality of your health information. All patients are given a copy of these policies. If you need another copy, please ask our office staff.
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